LiveID - Online Sales, Onboarding and e-Contrating

Typical use cases

Automated identification of potential customers from the crowd of all web site visitors using chatbots
Online video consulting with collaboration tools to turn these prospective customers into actual ones
Online onboarding of these customers by means of video legitimation according to scripted specifications for compliance with anti-money laundering regulations (e. g. national eKYC processes)
Online contract conclusion with eSignAnyWhere - supported by online video consulting to avoid drop-outs with complex contracts

Filter potential customers from the crowd of all web site visitors using chatbots
Fully automated using artificial intelligence (AI) that allows chatbots to intelligently respond to questions of Web site visitors
Google Chatbot or integration of a third-party ones using plug-in technology

Provide real-time, personal sales support in online business through text, voice and video chat - optionally with virtual advisors who can also use video avatars with chat bots
Share documents online and see in real time which part of the document the customer is currently viewing or where markups are placed
Share entire screen contents, e. g. to integrate existing web applications
Share camera content so that your consultants can see what your customers see
Seamlessly switch to an eKYC script to start the onboarding process with the customer's consent
Define rules to automatically integrate the right consultants or enable a handover (e. g. between online consultant and eKYC operator)

Perform the video identification procedure in a verifiable and reliable manner every time, exactly as prescribed by the national regulatory authorities
Ensure that all results are saved in accordance with national regulatory requirements
You can either use your own call center to carry out the identifications or use the one from Namirial
Request an eIDAS-compliant qualified signature certificate from Namirial TSP, with which you can sign documents immediately (compliant with written form) during the video session using eSignAnyWhere

Accompany the conclusion of a contract with a video call including document sharing to avoid drop-outs of complex contracts
See in real time which part of the document the signer is currently viewing
Support customers in real-time when e-signing documents with eSignAnyWhere
Back up WebRTC data (video, chat, document sharing protocols) if required to provide the best possible process evidence even for non-qualified e-signatures

Use LiveID as a pure SaaS application or run the "on-premise" solution in your own data center
Use LiveID with your own online consultants or use a call center from us - LiveID’s pure HTML5 clients support both scenarios well as they do not require any installation
Use Namirial's long-term archive - StrongDox – to preserve all recordings or integrate your own using API